Salesforce Experience Cloud Portal Modernization

The client is a global connectivity provider supporting hundreds of telecommunications companies worldwide. Its international operations combine traditional telecom expertise with software-based communication, security and engagement solutions.

The company needed to modernize its existing customer portal and migrate it to Salesforce Experience Cloud. The project involved upgrading legacy components, developing new functionality, enabling tailored communication and meeting the security and design requirements of an international telecommunications organization.

Industry: Telecommunications
Client: Enterprise organization
Client reach: 600+ telecommunications companies supported worldwide
Platform: Salesforce Experience Cloud
Technologies: Lightning Web Components, Service Cloud
Team: 3 specialists
Timeline: 6 months

The client’s existing portal required both technical modernization and functional development. Legacy elements needed to be migrated and adapted to Salesforce Experience Cloud, while the new solution had to follow the provided design, support tailored communication with users and meet the client’s security requirements.

The challenge was not limited to recreating the existing portal on a new platform. The team also needed to modernize its components, introduce new functionality and establish a foundation that could support future development.

The Infolet team migrated and modernized the existing portal using Salesforce Experience Cloud.

The scope included:

• redesigning and enhancing legacy portal components;
• developing new functionality with Lightning Web Components;
• using Service Cloud capabilities to support portal processes;
• aligning the portal with the client’s design standards;
• creating a tailored communication experience for portal users;
• implementing the required security measures;
• preparing the solution for further development on the Salesforce platform.

The project resulted in a modernized enterprise portal that:

• provides a more consistent and user-friendly experience;
• supports tailored and secure communication with users;
• improves the usability of key portal functions;
• follows the client’s visual and functional standards;
• provides a scalable Salesforce foundation for future enhancements.

A three-person team delivered the portal modernization within six months, covering the migration of legacy elements, development of new components, Service Cloud implementation and alignment with the client’s design and security requirements.