oferta pracy lokalizacjaRemote 18/162

Senior Service Engineer

max. 145 PLN/h on B2B

max. 18 200 PLN on UOP

Project

As a Senior Service Engineer you will be working closely with our operations teams in Munich, responsible for delivering and supporting mission critical applications and infrastructure of our global enterprise customers.

Recruiter:

You will

  • Handle Incidents and Changes of 24x7x365 mission-critical infrastructure
  • Work with 3rd level teams to solve incidents
  • Analyze and troubleshot incidents by using monitoring tools like Grafana, Kibana, Prometheus. etc.
  • Plan and implement changes and change tasks according to customer schedules and requirements
  • Optimize support procedures
  • Maintain technical documents like HowTos, Runbooks, Solutions for internal and external audience
  • Hold training and knowhow transfer sessions
  • Act in a leading role for a (small) team of service engineers

Must have

  • Computer Science, Software Engineering Degree or equivalent experience
  • Minimum of 5 years experience in IT support and service delivery
  • Excellent knowledge of Linux in distributed environments like microservice architectures
  • Deep expertise in scripting languages like Shell, Python or Perl. Golang would be great, too.
  • Excellent networking know how: TCP/IP, DNS, HTTPS
  • Good knowledge of cloud services like AWS, Azure or GCE, Openshift as a plus
  • Experience in monitoring tools like Nagios, Prometheus, CloudWatch, Kibana/ELK Stack
  • Proficient with Confluence, JIRA, and other collaboration tools
  • Focused on customer satisfaction
  • Strong knowledge of ITSM processes, esp. incident and change management
  • Confident handling of ITSM tools, preferably BMC Remedy
  • ITIL foundation certifcate
  • Team player with strong communication skills
  • Willingness to work on weekend and / or late shifts
  • Fluency in English, German would be nice to have

Our offer

  • The budget is up to 145 PLN/h on B2B or 18 200 PLN PLN on a standard work agreement
  • Possibility to attend internal and external training
  • Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month)
  • Referral bonus (2000 PLN total value)
  • Benefits: Extended medical care (over 2000 medical facilities in Poland, 80 in Kraków) for you and your family; Multisport Benefit card; life insurance
  • Remote work option
  • High standard facilities, kitchen or easy access to food-courts or restaurants; comfortable location, easy access by public transport, parking for bicycles

If you apply, please provide the following consent in the application documents (e.g. CV):
“I consent to the use and archiving in the database by Infolet Sp. z o.o. my data personal contained in the recruitment documents to provide me with job offers that correspond to my education and professional experience. ”
Remember that you can always withdraw your consent to the processing of your personal data by contacting us at kontakt@infolet.pl

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