ITSM Manager (5/528)

ITIL
Support
Git/Gerrit

Summary

💰 105 - 135 PLN/h (B2B)

💰 12 600 - 16 200 PLN gross (UOP)

📍 Kraków/remote

💼 Senior


Project

Our client's company has selected Wind River Cloud Studio as its development platform for its Active Safety and User Experience Automotive Products. Global Software Services will be the service management partner for Wind River Studio. Service Delivery for Cloud-Native Product Engineering Tools for over 5000 software engineers located in EUR and US.


Wind River Studio is a comprehensive cloud-native platform for the development, deployment, and operation of intelligent systems. It offers a suite of tools and services designed to streamline the entire lifecycle of embedded and IoT device development, including device software, edge computing, and cloud connectivity.


You will

  • Handle L1 to L3 incident management and problem-solving for SW tools supporting the full development lifecycle of Autonomous driving solutions for the biggest Car Manufacturers in the world (work in shifts)
  • Drive continuous improvement in ITSM processes and tooling to achieve industry's best IT service delivery standards
  • Automate user and application lifecycle maintenance tasks by adopting Site Reliability Engineering best practices
  • Report on ITSM OKRs for service quality, user onboarding, and compliance with the company's development processes
  • Work closely with Architecture team to design and implement continuous service enhancements to achieve target OKR’s
  • Create a knowledge repository of runbooks, support guides, etc to aid proactive support to Wind River users
  • Contribute to set up and monitoring of Cloud, FinOps & Security monitoring tools including Datadog and AWS Cloud Health
  • Deliver training, coaching, and guidance.


Must have

  • Bachelor’s degree in Computer Science, Engineering, or related equivalent
  • Minimum 6 years experience in software development or ITSM role
  • Minimum 2 years experience in supporting at least two of these tools: GIT, GERRIT, Jira, Jenkins, Kubernetes, Docker, Artifactory, Polarion, Doors, Datadog
  • Strong knowledge of ITSM processes e.g. ITIL
  • Strong knowledge in IT automation technologies such as Terraform, ansible, chef, puppet, cloud formation
  • Knowledge of Python programming language
  • Experience with Cloud Infrastructure (AWS) is a distinct advantage
  • Experience in the development of automated configuration management processes and procedures (preferably in the automotive industry)
  • Energetic team player with strong communication and people skills
  • Knowledge or experience with agile frameworks: Scrum, Kanban or XP
  • Excellent written and verbal communication skills in English.


Our offer

  • Possibility to attend internal and external training
  • Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month)
  • Benefits: Extended medical care (over 2000 medical facilities in Poland, 80 in Kraków) for you and your family; Multisport Benefit card; life insurance
  • High standard facilities, kitchen or easy access to food courts or restaurants; comfortable location, easy access by public transport, parking for bicycles
  • Remote work possibility

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