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Senior Technical Support Analyst

Nr ref. (107/139)

Kraków (małopolskie)

Challenging to be successfull in very competitive and dynamic environment like the travel business requires a perfect tools. We are dealing with this through development of such tools cooperating with our partner – top level worldwide provider of software solutions which let travel agencies to be the most competitive and successfull in this requiring business sector. 

Job description

We are looking for a Senior Technical Support Analyst who under intermittent supervision will:
  • Build and utilize automation tools with respect to the release management process
  • Define, design and implement new and update solutions in AWS for development, certification and/or production. Propose and implement system enhancements that will improve the performance and reliability of systems
  • Actively participate in Change, Incident, Problem and Knowledge Management processes as well as on-call support
  • While working on incidents will be responsible for troubleshooting, diagnose and take actions and triage for production systems
  • Design and implement improvements to increase stability and uptime in production environments with oversight and support of Integration, Certification and Staging environments
  • Exercise judgement within defined procedures and practices to determine appropriate action


  • The budget for this position is up to 18 000 PLN B2B or up to 14 000 PLN standard work agreement
  • Possibility to develop skills and gain new qualifications with the latest technologies
  • Possibility to attend internal and external training
  • Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month)
  • Benefits: Extended medical care (over 80 medical facilities in Kraków) for you and your family; Multisport Benefit card
  • Home office option (up to 8 days, after the adaptation period)
  • High standard facilities, kitchen or easy access to food-courts or restaurants; comfortable location, easy access by public transport, parking for bicycles


  • Windows/Linux OS knowledge at administration level
  • Strong Windows skills, Windows Services, MS Clustering experience at admin level
  • WebServer admin knowledge (IIS, Tomcat)
  • Advanced Cloud & Containers knowledge
  • Programming/Scripting languages (Powershell, Python, Bash)
  • Understanding of SDLC Automation (Jenkins, IaaC)
  • Configuration Management (Puppet, Ansible)
  • Knowledge of Database (Oracle, MSSQL, MySQL, RDS, Redis, MongoDB)
  • Monitoring and Alerting (Zabbix, AppDynamics, Cloudwatch, ELK, Graphana)
  • Experience with networks and knowledge of internet/web acceleration technology such as F5 Networks Global Traffic Manager (GTM)
  • Experience with Agile Methodology
  • ITSM knowledge
  • Advanced Oral and Written communication in English

Additional requirements

  • ​AWS Architect Associate Certification
  • ITIL Certifications
In the case of applying to Infolet Sp. z o.o., we kindly ask you to include in the application documents (e.g. CV) the following permission:
„Herewith I agree to use of my personal data included in recruitment documents by Infolet Sp. z o.o. and also for archiving it in the data base in purpose to inform me about new job openings appearing and corresponding to my education and/or professional experience.”