Remote
18/162
Senior Service Engineer
max. 145 PLN/h (B2B)
max. 18 200 PLN (UOP)
Project
As a Senior Service Engineer you will be working closely with our operations teams in Munich, responsible for delivering and supporting mission critical applications and infrastructure of our global enterprise customers.
Rekruter:
You will
- Handle Incidents and Changes of 24x7x365 mission-critical infrastructure
- Work with 3rd level teams to solve incidents
- Analyze and troubleshot incidents by using monitoring tools like Grafana, Kibana, Prometheus. etc.
- Plan and implement changes and change tasks according to customer schedules and requirements
- Optimize support procedures
- Maintain technical documents like HowTos, Runbooks, Solutions for internal and external audience
- Hold training and knowhow transfer sessions
- Act in a leading role for a (small) team of service engineers
Must have
- Computer Science, Software Engineering Degree or equivalent experience
- Minimum of 5 years experience in IT support and service delivery
- Excellent knowledge of Linux in distributed environments like microservice architectures
- Deep expertise in scripting languages like Shell, Python or Perl. Golang would be great, too.
- Excellent networking know how: TCP/IP, DNS, HTTPS
- Good knowledge of cloud services like AWS, Azure or GCE, Openshift as a plus
- Experience in monitoring tools like Nagios, Prometheus, CloudWatch, Kibana/ELK Stack
- Proficient with Confluence, JIRA, and other collaboration tools
- Focused on customer satisfaction
- Strong knowledge of ITSM processes, esp. incident and change management
- Confident handling of ITSM tools, preferably BMC Remedy
- ITIL foundation certifcate
- Team player with strong communication skills
- Willingness to work on weekend and / or late shifts
- Fluency in English, German would be nice to have
Our offer
- The budget is up to 145 PLN/h on B2B or 18 200 PLN PLN on a standard work agreement
- Possibility to attend internal and external training
- Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month)
- Referral bonus (2000 PLN total value)
- Benefits: Extended medical care (over 2000 medical facilities in Poland, 80 in Kraków) for you and your family; Multisport Benefit card; life insurance
- Remote work option
- High standard facilities, kitchen or easy access to food-courts or restaurants; comfortable location, easy access by public transport, parking for bicycles
W przypadku złożenia aplikacji, uprzejmie prosimy o umieszczenie w dokumentach aplikacyjnych (np. CV), poniższej zgody:
„Wyrażam zgodę na wykorzystywanie i archiwizacje w bazie danych przez Infolet Sp. z o.o. moich danych osobowych zawartych w dokumentach rekrutacyjnych w celu przekazywania mi ofert pracy odpowiadających mojemu wykształceniu i doświadczeniu zawodowemu.”
Pamiętaj że zawsze możesz cofnąć zgodę na przetwarzanie swoich danych osobowych, kontaktując się z nami pod adresem kontakt@infolet.pl
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Senior Service Engineer 18/162
Remote
18/162