Technical Support Analyst
Nr ref. (02/299)
For our Partner, international company in Krakow, we are looking for Technical Support Analyst.
Job descriptionUnder limited supervision, the Senior Property Management System (PMS) Technical Support Analyst will serve as the product subject matterexpert in understanding how the system is designed, communicates, and performs while within expected norms. This position will serve as a centralized contact for the support teams as well asa liaison between application and product owners by handling incoming supportcases and being accountable for support of the application. Qualified candidates will have experience in understanding and troubleshooting application communications, web-based architectures, server/database connectivity, stored procedure calls, as well as the ability to identify trendsand perform root cause analysis. For more information please contact Kinga Baran: kinga.baran[at]infolet.pl
Additional requirements• As a plus, candidates who have hotel or property management system experience are preferred but, not required.