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Technical Support Analyst

Nr ref. (02/299)

Kraków (małopolskie)

For our Partner, international company in Krakow, we are looking for Technical Support Analyst.

Job description

Under limited supervision, the Senior Property Management System (PMS) Technical Support Analyst will serve as the product subject matterexpert in understanding how the system is designed, communicates, and performs while within expected norms. This position will serve as a centralized contact for the support teams as well asa liaison between application and product owners by handling incoming supportcases and being accountable for support of the application. Qualified candidates will have experience in understanding and troubleshooting application communications, web-based architectures, server/database connectivity, stored procedure calls, as well as the ability to identify trendsand perform root cause analysis. For more information please contact Alicja Furman: alicja.furman[at]


  • Possibility to develop skills and gain new qualifications with the latest technologies.
  • Possibility to attend internal and external trainings.
  • International work environment.
  • The budget for this position is between 12 000 - 18 300 PLN and depends on the chosen form of the agreement (standard work agreement or B2B).
  • Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month).
  • Extended medical care (over 80 medical facilities in Kraków) for you and your family.
  • Multisport Benefit card.
  • Home office option (up to 8 days, after adaptation period).
  • High standard facilities, kitchen or easy access to food-courts or restaurants.
  • Comfortable location, easy access by public transport, parking for bicycles.


  • Unix/Linux- minimum 4-5 years related experience with demonstrated progressive responsibility.
  • Experience in Production Application Support.
  • Basic of Data Base  knowledge.
  • Advanced ITIL proces.
  • Any ITSM tool experience.
  • Advanced Shell Scripting.
  • Advanced devops support experience.
  • F5/Any load balancer experience.
  • Documentation & Presentation.
  • Excellent written andverbal communication skills.

Additional requirements

  • Autosys/Any Job scheduler tool experience.
  • Basic MQ knowledge.
  • SQL knowledge.
  • Monitoring.
  • PEARL/ PYTHON scripting.